Refund Policy
Last updated: January 14, 2026
This policy covers RentalBeam subscription charges only. It doesn't cover guest booking payments: those go directly from a guest to the host, and any refund for a stay is between the two of them under the host's own booking terms.
The Guarantee
New subscriptions come with a 7-day money-back guarantee. Ask within 7 days of the charge and we'll refund it in full, as long as the subscription hasn't been substantially used. After that window, or for renewals, we don't prorate a refund for the unused part of a billing period. Approved refunds go back to your original payment method within 7 to 10 business days.
Exceptions
These aren't eligible for a refund:
- A subscription that's been active for more than 7 days
- An account suspended for violating our Terms of Service
How to Request a Refund
with your account email and the date of the charge. We typically respond within 24 hours and confirm once the refund is issued.