Privacy policy

RentalBeam is responsible for your account data. For bookings made through a host's widget, the host is responsible and we process the data for them. Contact: info@rentalbeam.com

What we collect

• Account: name, email, password, business details, and the website builder you pick for your widget code. If you sign in with Apple or Google, the name and email they share with us.
• Sign-ins: the kind of browser and system each sign-in used, to warn you about a new one.
• Bookings: guest name, contact details, dates, messages, and an ID document if the host asks for one.
• Stays: the dates and the words a booking site or calendar sends for each stay (which can include a guest's name), the host's private note on each stay, and which of the host's steps are ticked.
• Payments: transaction and subscription records. Card details go to our payment processors.
• Phone app: your phone's address for alerts, and the days you use the app.
• Photos and files you upload: rental photos, logos, and attachments to messages.
• Support messages.
• Featured hosts: if you agree under Reviews in Account, your name, website, place, a sentence and a photo of your rental, shown on rentalbeam.com with a link to your website until you remove it.
• How you found us: the page and link you signed up from, and, if you tell us, where you first heard about RentalBeam and what you searched for or asked.
• Referrals: which host's invitation you signed up from, and the first name you choose to show on your own invitation page.
• Visits to the website, Link pages, payment pages and widgets, the language the browser asks for on guest pages, and buttons pressed on the website and on Link pages, which kind of our emails a visit started from when it came from a link in one, and how many results a search of our features page found, counted without cookies and without names or page text, with the network address each visit came from. Widget failures, counted by type, with which widget failed, the kind of browser, system and app that showed it, and the language it asks for, but nothing that names the visitor. With your consent, also detailed usage, recordings of how you use the website and crash data. Recordings hide guest details and secrets. In the phone app, only if you choose to share app usage: the screens you open, crash reports, and the kind of phone and app version, linked to your account, with no recordings.
• From our Google ads: whether you signed up or paid.
• Security: network addresses and similar technical details, to prevent fraud and abuse. If we suspend an account, what we need to keep it from coming back.

Why

• Our contract with you: to run your account and bookings.
• Our legitimate interest: to keep the service secure, prevent fraud and abuse, prevent misuse of referrals, send service emails and a few tips about your account (turn tips off from any tip or in Account), count visits and widget failures, count the actions hosts take in their account and the days they use the phone app to improve the service, and see where guests' card payments stop so we can fix them, recorded by booking with no names.
• Your consent: to improve the service, measure our ads and show you as a featured host.
• The law: to keep invoices.

Only account details are required; without them we cannot open your account. Automated tools may refuse a request that looks like abuse; if one refused you, email us and a person will look at it.

Who receives it

We never sell personal data. It goes only to the providers on our subprocessors page, who must protect it as this policy does, to Google Maps and Brandfetch when a map or logo loads, to Google Ads, and to authorities when the law requires. Google may collect information about your activity across websites. Transfers outside the EU or UK use standard contractual clauses or an adequacy decision; email us for a copy.

How long

We keep your data, usage data and support messages included, while your account is open. A deleted account is erased within 30 days, except invoices, which the law requires us to keep. Security data is kept up to 30 days, or while a suspension stands.

Your rights

You can access, correct, delete, export or restrict your data, object to how we use it, and withdraw consent at any time in Cookie settings or Account on the website, or Account in the app. When you are signed in, your answer is saved on your account. Email info@rentalbeam.com. You can also complain to your data protection authority. Our website does not respond to Do Not Track signals. We post changes on this page. See also our cookie policy.