Custom fields & file uploads

Collect exactly the details your rental needs with the booking request - up to 20 fields per rental.

Available onPro

Custom fields are configured in the dashboard under Bookings - Booking settings - Guests & Policies. Each field has a label, a type, and a required/optional setting, and appears in the booking form's Additional Information section. Guest answers are shown in your booking notification email and on the booking inside your dashboard.

This page is only about the fields you add. The rest of the tab, guest limits, the reservation notice, your cancellation policy and date changes, and the security deposit notice, is covered in Guests & policies.

Field types

Type	What guests see
Text	A single-line input - license numbers, flight numbers, company names.
Textarea	A multi-line input for longer answers such as special requests.
Number	A numeric input - number of vehicles, ages, quantities.
Dropdown	A select with the options you define (minimum 2).
Checkbox	A yes/no choice - optionally required as an acknowledgment, such as agreeing to house rules.
Time	A time picker - arrival or pick-up time.
Date	A date picker for dates outside the stay range.
Phone	A phone number input.
File upload	A file picker for images or PDFs (up to 3 files, 10 MB each) - photo ID, license, or documents.

File uploads

A file upload field lets the guest attach images (JPEG, PNG, WebP, HEIC) or PDFs with their booking request - up to 3 files per field (you choose the maximum, 10 MB each). Use separate fields for separate documents ("Photo ID", "Proof of insurance") and a 2-file field for two-sided documents like a license front and back. Files are uploaded when the guest confirms the request and are stored privately - never exposed at a public URL. Open the booking in your dashboard and use the View file links under Guest Answers to see them.

Notification emails show that a file was attached, but the file itself is only viewable from your dashboard.

Custom fields collect guest-answered information only. For a charge - required or optional, like a cleaning fee, pet fee, or paid extra - use Bookings - Booking settings - Pricing - Fees instead; it is the only place a required charge is applied automatically without asking the guest to opt in.

Quick-add presets

Common fields - arrival time, special requests, phone number, number of vehicles, purpose of stay, photo ID, and driver's license number - are available as one-click presets. Preset labels are automatically translated into the widget's 24 languages; labels you write yourself appear exactly as typed.