Notifications & the review link

Who gets emailed, and the secure link they use to review and respond to a request.

Who gets notified

By default, booking emails go to your account email. Under Bookings - Booking settings - Notifications, you can add up to 3 recipient addresses in total for a rental - useful for a co-host or a shared team inbox. Additional addresses must first be added and verified in Account Settings before you can select them as a recipient.

What triggers an email

You’re notified when a guest submits a booking inquiry or request, and again on a pending reminder if a request is still awaiting your response. You can also turn on an optional email that lets the guest know their request was received, ahead of your reply - see Booking rules for how long a pending request holds its dates and the reminder timing.

The secure review link

Every host notification email includes a secure link to a hosted review page where you can see the full request and confirm or decline it - no need to log in to the dashboard first. The link is unique to that request and safe to open directly from your inbox on any device.

Guest-facing email branding

Guest-facing booking emails - the request received confirmation, booking confirmed, and payment received - use your brand accent color set in booking appearance, the same color that styles your booking form widget and hosted payment page. See Appearance.