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RentalBeam

Guest messaging

Message a guest by replying to their booking email - no dashboard required.

Available onPro

Reply from your inbox

When you get a booking inquiry, request, or confirmation email, you can just hit Reply in your own email client to message the guest directly - there is no need to open the RentalBeam dashboard first. Your reply routes to the guest automatically, and their reply routes back to you the same way.

Where the conversation lives

Every message either side sends is saved to that booking’s Messages tab in the dashboard, so the full thread is always there even if it started entirely by email. New guest replies show as unread on the booking until you open them.

For who receives the initial notification email and the secure link used to review a request, see Notifications & the review link.

Guest-facing emails carry your brand

Automated guest-facing emails - booking confirmed and payment received - use the same brand accent color as your booking form widget, set under Bookings - Booking settings - Appearance. See Appearance.