Guest messaging

Message a guest by replying to their booking email, no dashboard required.

Reply from your inbox

When you get a booking inquiry, request, or confirmation email, you can just hit Reply in your own email client to message the guest directly. There is no need to open the RentalBeam dashboard first. Your reply routes to the guest automatically, and their reply routes back to you the same way.

Where the conversation lives

Every message either side sends is saved to that booking's Messages tab in the dashboard, so the full thread is always there even if it started entirely by email. New guest replies show as unread on the booking until you open them.

Every email your guest gets is listed too

The same Messages tab lists every email RentalBeam sends your guest about that booking: the request acknowledgment, the confirmation, payment receipts and requests, cancellation notices, and your scheduled emails, with the address it went to and whether it was delivered. If a guest says an email never arrived, check the address on the booking and press Send again: the email is rebuilt from the booking as it is now and sent to the current guest email. A booking whose latest email bounced shows an Email bounced badge in your bookings list so you spot it without opening every one.

Guest-facing emails carry your brand

Automated guest-facing emails (booking confirmed and payment received) use the same brand accent color as your booking form widget, set in the rental's Booking form section. See Appearance.